Phone tag with referring clinics
Your staff spends hours following up on records that should have arrived days ago.
VETscout
VETscout
VETscout automatically requests, retrieves, and verifies veterinary records from referring clinics before your patient arrives. No phone calls. No faxes. No chasing.
Your staff spends hours following up on records that should have arrived days ago.
Records arrive in the wrong format, out of order, or not at all.
Your specialists are seeing patients without the full picture.
Enter patient name, referring clinic, and reason for referral. Scout scans your PIMS for an existing record before doing anything else.
VETscout emails the referring clinic, monitors for a response, parses every received document with AI, identifies exactly what's missing, and follows up for completion.
You get a complete, verified patient record with a structured clinical summary, ready before the appointment.
Every referral packet with emails, attachments, faxes, scanned notes gets opened, read, and turned into a single case file your specialist can review in minutes. Your front desk doesn't triage attachments. Your specialist doesn't piece together the timeline. The work that used to live in twelve browser tabs and a paper stack now lives on one screen.
Referred by Sunset Blvd Animal Hospital for evaluation of intermittent vomiting over 3 weeks, partial appetite. Weight loss 0.4 kg since 03/15.
"Owner reports vomiting often follows wet food. Suspect food sensitivity vs. early IBD. Bloodwork attached. Would value imaging review."— Dr. K. Patel, Sunset Blvd Animal Hospital
Requests, monitors, and follows up automatically. No staff involvement required.
VETscout reads every document and flags what's referenced but missing.
Push records directly into EzyVet, Covet, and more with one click.
Auto-generates a specialist summary and routes it back to the referring vet when the case closes.
Flags duplicate documents and lets your staff decide what to remove. Scout never deletes without explicit approval.
Checks your PIMS for an existing patient record before creating a new chart. No duplicate profiles.
No. The referring clinic can reply to a normal records request email with attachments, the same way they do today. VETscout is built to reduce coordination work, not create a new portal everyone has to learn.
No. It is an intake layer that feeds into the systems your team already runs. The goal is to remove the records-chasing and packet-prep work upstream of the chart, not ask the clinic to rip out core software.
Gap detection checks for diagnostics or records that are referenced but missing, flags them in plain language, and drafts a targeted follow-up. Staff are not left guessing whether "everything important" has actually arrived.
VETscout is built with data security as a baseline requirement, not an afterthought. All data is encrypted in transit and at rest. We don't sell or share patient data with third parties. Full security documentation is available for enterprise accounts.
VETscout sends configurable follow-up emails at intervals you set. If a clinic remains unresponsive after your defined threshold, Scout flags the case for human follow-up and notifies your team, so nothing falls through the cracks.
No. Potential duplicates can be flagged for review, but removal stays under explicit human approval. VETscout is meant to be aggressive about reading and organizing, conservative about destructive actions.
Twenty minutes on a call. We'll walk you through a sample inbox, show three real referrals processed end-to-end, and you'll see exactly what your specialists would have woken up to.